Thank you for using AILive (“the Service”). This policy explains how we collect, use, and protect personal information when you register or use the platform. By using the Service you agree to these practices.

1. Scope

This policy covers data processed within AILive. Linked third-party sites or vendors follow their own policies unless we explicitly integrate them as subprocessors under contract.

2. Data we collect

• Account data: email, display name, credentials, and verification codes when you sign up or sign in (including federated login such as Google if you choose it).
• Support content: transcripts, attachments, satisfaction surveys, and metadata needed to deliver the conversation experience.
• Device & diagnostics: IP address, browser, operating system, language preferences, timestamps, and coarse location where required for fraud prevention.
• Cookies: used for session security, preferences, and product analytics. You can control cookies through your browser settings.

3. How we use data

• Operate, secure, and improve the Service.
• Provide customer success, billing notices, and incident response.
• Detect abuse, spam, or policy violations.
• Generate aggregated analytics that do not identify individuals.

4. Sharing & subprocessors

We share information with infrastructure and communications providers who process data on our behalf under strict agreements. We do not sell personal data. Legal disclosures may occur when required by applicable law.

5. Retention & security

We retain data as long as needed to provide the Service and meet legal obligations. We apply encryption in transit, access controls, monitoring, and periodic reviews to reduce risk—no method is 100% secure, but we work continuously to improve safeguards.

6. Your choices

Depending on jurisdiction you may request access, correction, export, or deletion where compatible with our legal duties. Contact hello@ailive.example for privacy requests.

7. Updates

We may revise this policy from time to time. Material changes will be posted on this page with an updated effective date.

Effective date: April 15, 2026